Support and contact
The help centre answers many questions. If it does not help, write to us.
Contact
| Topic | |
|---|---|
| Questions about your account, the app and signing in | support@2ecure.com |
| Privacy: access, correction, deletion | support@2ecure.com |
| Report abuse (harassment, spam, illegal content) | abuse@2ecure.com |
| Report a security vulnerability | security@2ecure.com |
| General contact | contact@2ecure.com |
2ecure is run by a private individual. We answer as soon as we can, usually within a few days. Abuse reports are reviewed within 24 hours. There is no telephone support.
Help us help you quickly
- Write from the email address linked to your account.
- Include your user ID, for example
@anna:2ecure.com. - Tell us your device, the app version or browser, what you expected and what happened.
Never send us your password or your recovery key. We will never ask for them.
Invitations
2ecure is a closed service. The operator hands out invitations personally; there is no public sign-up. If you already have an invitation, the invitation guide will help.
Report a security vulnerability
Found a vulnerability in 2ecure? Please report it confidentially to security@2ecure.com, with a description and the steps to reproduce it.
- Give us reasonable time to fix the issue before you publish it.
- Do not access other people’s data, do not change or delete data, and do not disrupt the service, for example with denial-of-service attacks.
- If the vulnerability affects the open-source software 2ecure is built on, please also report it to that project (see source code).
Our security contact details are also available in machine-readable form in security.txt.