Draft – subject to legal review

2ecure Messenger: delete your account

You can delete your 2ecure Messenger account yourself at any time – in the app or in your browser. Deletion is permanent and cannot be undone.

App: 2ecure Messenger for iOS and Android · Provider: Thomas Halvorsen

This English version is provided for convenience; the German version is binding.

Delete in the app

1. Open 2ecure Messenger and go to Settings.
2. Tap “Delete account”. The 2ecure account page (account.2ecure.com) opens.
3. Sign in if asked.
4. Scroll to the very bottom and choose “Delete account”.
5. Tick “Yes, hide all my messages from new joiners”.
6. Confirm with your password.

Delete in your browser

1. Open account.2ecure.com/account.
2. Sign in with your username and password.
3. Scroll to the very bottom and choose “Delete account”.
4. Tick “Yes, hide all my messages from new joiners”.
5. Confirm with your password.

No longer have access to your account?

If you forgot your password, first try to reset it on the sign-in page (see help). If that does not work, write to support@2ecure.com:

• from the email address linked to your account,
• with the subject “Delete account”
• and your user ID, for example @anna:2ecure.com.

If you no longer have access to that email address either, write to us anyway; we will agree with you how you can prove your identity. We delete your account within 30 days and confirm it by email.

What is deleted immediately

• Your account is closed for good; signing in is no longer possible.
• You are signed out on all devices. Devices, sessions and push registrations are deleted.
• Your email address is removed from the account.
• You are removed from all chats and rooms and can no longer be found in the user directory.
• If you tick “Yes, hide all my messages from new joiners”, your display name and profile picture are also removed, and your messages are no longer visible to people who join a room later.

Files and pictures you uploaded are then deleted automatically, within 30 days at the latest.

Full erasure on request

If you also want us to delete all your messages on the server – they then also appear as deleted to the people you chatted with – write to support@2ecure.com. We do this within 30 days and confirm it by email.

Ideally, write to us before you delete your account yourself. We can then carry out all steps in the right order and delete the account for you afterwards.

What remains

• Messages that have already been delivered stay on the recipients’ devices. We cannot delete them there.
• Your user ID (for example @anna:2ecure.com) is never given to anyone else. For that, the username is kept on record as blocked.
• Backups are overwritten on a rotating basis within 12 months. If we ever have to restore a backup, we re-apply all deletions made since.
• Information we have to keep for legal reasons, until that obligation ends.

Timeline

More in the privacy policy.